In a time of growth and opportunity, Rainy Lake Medical Center has two more accomplishments to celebrate.

The facility this week was awarded two prestigious awards, highlighting excellence in employee engagement and physician experience.

RLMC received the Pinnacle of Excellence Award and Guardian of Excellence Award from Press Ganey, an Indiana-based company referred to as a global leader in healthcare experience.

“These awards serve as another testament to our continued growth, employee focused culture, and commitment to delivering top-notch care,” said RLMC CEO Robb Pastor.

Pinnacle of Excellence Award

The Pinnacle of Excellence Award recognizes Rainy Lake Clinic for exhibiting the highest levels of standards in physician experience for three years in a row.

“We continue to raise the bar in taking care of the communities we serve, by connecting all the dots across people, process, and technology to seamlessly drive immediate and meaningful change in care delivery — and putting human experience at the heart of healthcare,” Pastor said. “This accolade demonstrates our commitment to our mission of providing accessible, high-quality healthcare to the community. As a result, we were recognized as one of the top-performing organizations across the country.”

Patrick T. Ryan, CEO and chairman at Press Ganey, said this recognition reinforces the belief in the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes.

“We extend our congratulations to Rainy Lake Medical Center,” he said. “Together, let us shape a future where exceptional healthcare experiences are the norm, building trust and confidence in the human experience.”

Guardian of Excellence Award

As a winner of the Guardian of Excellence Award, RLMC scored in the top 5 percent of healthcare providers in delivering exceptional employee experience in the last year.

“It fills me with pride that our employee engagement and satisfaction have remained consistently high,” Pastor said. “Our teams’ hard work and commitment to excellence have been the driving force behind our success, and have made RLMC the area’s employer of choice.”

Ryan offered supporting comments.  

“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Rainy Lake Medical Center exemplifies dedication to their workforce and the communities they impact,” he said. “We applaud RLMC’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It’s a privilege for us to collaborate with them as we applaud their remarkable accomplishments.”

While the awards will be celebrated by RLMC’s board, leaders and staff, Pastor said he’s hopeful the community will celebrate the accomplishments, too.

“We strive to provide exceptional care and comfort to all of our patients,” he said. “Our patients are placing their lives and their family’s lives in our hands, and they need to know that they have come to the right place. We want everyone who comes through our doors to feel welcome, comforted and taken care of.”

Looking ahead, Pastor said the stage is set for 2024 to be another successful year for the organization and commends the hard work being done in all of the facility’s departments.

“None of these achievements would have been possible without the incredible efforts of our dedicated board, staff, providers, and leaders,” he said. “I have no doubt that the coming year holds even greater promise for Rainy Lake Medical Center. I am truly grateful to work alongside such a talented and compassionate team.”

About Rainy Lake Medical Center

Rainy Lake Medical Center stands at the forefront of delivering exceptional medical services to the Borderland communities. With a comprehensive range of offerings, including emergency care, surgery, cardiology rehab and diagnostics, chemo and infusion therapy, family medicine clinics, radiology, obstetrics and gynecology, therapy services, sleep studies, laboratory services, respiratory therapy, and orthopedics, RLMC continues to excel in providing compassionate care for all. RLMC is also dedicated to offering both acute and skilled nursing services through its swing bed care program. For more information about RLMC, visit: