Rainy Lake Medical Center’s Amber Biondich, FNP-BC, answers some of the most common questions patients have about using MyChart. This quick Q&A covers what you need to know to make the most of this tool.
Question: What is the appropriate way to use MyChart messaging to communicate with my clinic’s nurse or provider?
Answer: MyChart messaging is a convenient way to send non-urgent questions or updates to your care team. It’s important to use it appropriately, so providers can respond efficiently, safely, and within legal documentation and prescribing guidelines after a nurse initially reviews your message.
Q: Can I use MyChart to ask about new or worsening symptoms?
A: No, avoid using MyChart for new or worsening symptoms. In those cases, call the clinic to schedule an appointment or go to the Emergency Department.
Q: How long will it take to get a reply?
A: Rainy Lake Medical Center Clinic has a goal to respond to MyChart messages within 3 business days. If your concern is time-sensitive, call the clinic at 218.283.5503 instead of waiting for a message reply.
Q: Can I ask for prescription refills or medication changes through MyChart?
A: No, contact your pharmacy to request medication refills for ongoing prescriptions. For new medications or medication dose change, you will need to see your Provider. Please schedule an in clinic, telehealth (video), or verbal (telephone) appointment depending on the situation. If you are unsure of the appropriate appointment type, call Rainy Lake Clinic at 218.283.5503 and a registrar will assist you.
Q: Is it okay to ask multiple questions in one message?
A: No, it’s best to keep messages focused on one or two simple, related topics. Sending a long list of multiple concerns or unrelated questions is not appropriate. If you have multiple concerns or questions, schedule an appointment for a full review.
Q: Can I use MyChart for an emotional or mental health concern, or medication question?
A: Yes, but with care. If you are feeling down, anxious, or have a medication question, it is okay to message, especially if it is not urgent. If you feel unsafe, overwhelmed, or are thinking of harming yourself or someone else, sending a MyChart message is not appropriate. Call a mental health crisis line or 911.
Use MyChart for non-urgent, simple questions or updates. For urgent issues, call the clinic or seek immediate care. If you are unsure if sending a MyChart message is appropriate for your concern, call the Rainy Lake Clinic at 218.283.5503.
Amber Biondich, FNP-BC